If you live in a jurisdiction that gives you a statutory right to withdraw from an online purchase, you can use this form to exercise it. You do not need to give a reason.
How to submit a withdrawal request
Send an email to [email protected] with the subject line Withdrawal Request and include:
- Your full name
- Your order number
- The item or items you are withdrawing from
- The date you received the order
- The address the order was delivered to
Deadline
Your request must reach us within 14 days of the day you (or a third party acting for you, other than the carrier) took physical possession of the goods. A clear statement sent before that deadline is enough – you do not have to have the goods back in our hands by then.
Returning the goods
Send the goods back within 14 days of telling us you are withdrawing. You are responsible for the cost of return shipping unless we agreed otherwise, or unless the goods were faulty.
Please handle the goods with care while they are in your possession. We may reduce the refund if the value of the goods has been diminished by handling beyond what is needed to check their condition and function.
Refund
We refund all payments received from you, including the cost of standard outward delivery, without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw.
We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earliest. Refunds are issued to the original payment method.
What cannot be withdrawn from
- Gift cards and digital credit
- Sealed goods that have been unsealed after delivery, where they are not suitable for return for health or hygiene reasons
- Goods made to your specification or clearly personalised
- Goods that have been used or damaged beyond what is needed to inspect them
Questions
Email [email protected] or call +1 3533459439.