If something is not right, we want to fix it. This page explains what can come back, how long you have, and how to start.
The 30-day window
Eligible items can be returned or exchanged within 30 days of the shipment date. The shipment date is the day the carrier first scanned your parcel, not the day you ordered.
What qualifies
- Item is unused, unwashed, and free of chalk, sweat, or odour
- Original packaging and any tags are included
- Proof of purchase – your order number is enough
What cannot be returned
- Outlet, clearance, and final-sale items (marked clearly on the product page)
- Gift cards
- Consumables that have been opened or used, including supplements and food products
- Items damaged by misuse, alterations, or normal wear and tear
Exchanges
Exchanges are free for eligible items within the United States, provided the requested size or colour is in stock. If it is not, we will offer a refund or a store credit instead.
How to start a return or exchange
- Email [email protected] with your order number and what you would like to do.
- We reply with return instructions and, where applicable, a prepaid label.
- Pack the item securely and send it back within 7 days of receiving those instructions.
- Once it arrives and is inspected, we process the refund or ship the exchange.
Refund timing
Refunds are issued to the original payment method. Once we receive and inspect the return, allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer. Shipping charges are refunded only when the return is due to our error.
Damaged, defective, or wrong item
Tell us within 7 days of delivery with your order number and a photo of what arrived. We cover return shipping and will replace or refund the item.
Withdrawal request
Customers in jurisdictions with a statutory right of withdrawal can use the Withdrawal Request form instead of the process above.
Questions
Email [email protected] or call +1 3533459439.